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Return Policy

Refund/Return Policy:

General Returns Policy:

All returns require a Return Merchandise Authorization (RMA) number, which can be obtained by contacting sales@partsguru.com. RMAs are valid for 15 days.

Address all returns to:

Services Unlimited Inc./Parts Guru

209 Walnut Street,

Lansdale, PA 19446

  • Clearly print RMA on the shipping label. Unclear RMA's or packages without RMA's will be refused and returned by the carrier.
  • Forward a copy of your electronic invoice to sales@partsguru.com
  • Special order items are not returnable.
  • Returns will be credited the purchase price and applicable taxes, less any restocking and or packaging fees, to the original credit card or to your Services Unlimited Inc./Parts Guru account.
  • Shipping and handling costs incurred by the customer are non-refundable.
  • All returns are subject to inspection and approval prior to credit being issued. Non-approved returns will be shipped back to customers at their expense.
  • Items incorrectly shipped to Services Unlimited Inc./Parts Guru will be returned to customers at their expense.

New and Unused Parts Return:

  • New and unused parts valued at less than $15 cannot be returned for credit.
  • Approved new and unused returns will incur a 20% restocking fee.
  • All new and unused parts must meet the following minimum requirements to be eligible for return:
    • Returns must be received by Services Unlimited Inc./Parts Guru within 30 days from the invoice date. RMAs will not be issued after 10 days from the invoice date.
    • Returns must be in resalable condition. This decision is based on the sole discretion of Services Unlimited Inc./Parts Guru.
    • Your electronic invoice must be forwarded to sales@jura-parts.com before you return the merchandise.
    • The RMA number must be clearly printed on the return shipping label.
    • Parts with manufacturer packaging seals that have been opened will be returned at customer expense without credit being issued.

Damaged Parts:

You must inspect all packages when received and before signing for them. If you receive a package that appears damaged, or contains merchandise that is damaged, you must first notify the shipper and then notify Services Unlimited Inc./Parts Guru within two days of receipt (same or next day). The incident will be documented, and the shipper may decide to return the delivery to Services Unlimited Inc./Parts Guru. Without the incident documentation, subsequent damage claims may be difficult or impossible to prove later.

Wrong Parts:

Customers must notify Services Unlimited Inc./Parts Guru within five (5) working days of receipt of any part that is shipped in error or short shipped. Services Unlimited Inc./Parts Guru will not honor any such claim reported after five (5) working days.

Services Unlimited Inc./Parts Guru

209 Walnut Street,

Lansdale, PA 19446

Phone: 215-361-7000


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